Privacy Policy

Privacy Policy

Effective Date: 12 May 2025
Entity: Freemove Pilates Pty Ltd (ABN: 45 073 128 544)
Website: www.freemove.com.au

1. Overview

Freemove Pilates Pty Ltd (“Freemove Pilates”, “we”, “our”, “us”) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). This Privacy Policy outlines how we collect, use, store, and disclose your personal information in connection with our services, website, and communications.

By visiting our website, engaging with our studio, or using our services, you consent to the collection and use of your information as outlined in this policy.

2. Definition of “Personal Information”

“Personal Information” means information or an opinion that identifies or could reasonably identify an individual, whether true or not, and whether recorded in a material form or not. This includes, but is not limited to, your name, contact details, health information, and financial data.

3. Collection of Personal Information

We collect personal information:

  • When you visit our studio or website

  • When you sign up for classes, packages, or events

  • When you complete intake forms, waivers, or surveys

  • When you communicate with us via phone, email, or social media

  • From third-party platforms and booking software used to access our services

We may collect the following types of personal and sensitive information:

  • Name, date of birth, and gender

  • Email address, address, and phone number

  • Emergency contact details

  • Payment and billing information

  • Health declarations or medical disclosures

  • Device information, browser type, and IP address

  • Recordings via CCTV and in-studio audio (see Section 9)

You may decline to provide certain information, but this may affect our ability to provide services safely and effectively.

4. Sensitive Information

We may collect sensitive information (e.g. injuries, pregnancy, health conditions) with your explicit consent for the purpose of tailoring your Pilates experience and ensuring safety. This is handled in accordance with APP 3 and APP 6.

5. Purpose of Collection

Freemove Pilates collects and uses your information to:

  • Provide, manage and personalise services

  • Process class bookings and payments

  • Assess your suitability for physical activity

  • Send booking confirmations, reminders, or updates

  • Communicate changes to services or schedules

  • Promote new offerings or special events

  • Comply with legal obligations and studio safety

We do not sell or rent your information to third parties.

6. Disclosure of Personal Information

Your data may be disclosed to:

  • Freemove Pilates staff and instructors

  • Booking and payment platforms (e.g. Momence, Stripe, Mailchimp)

  • IT providers and contractors assisting our business operations

  • Government or legal authorities, if required by law

  • Emergency responders, in case of incident or injury

Where international transfers occur, we ensure compliance with APP 8 by using secure platforms that offer equivalent protections.

7. Direct Marketing

You may receive marketing from us about classes, offers, or events. You can opt out at any time via the unsubscribe link in emails or by contacting hello@freemove.com.au.

8. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Improve user experience on our website

  • Track analytics and optimise content

  • Remember user preferences

  • Facilitate targeted advertising (with your consent)

You can disable cookies in your browser settings, though this may impact functionality.

9. CCTV and Studio Surveillance

Our studio at 23 Bishop Street, Jolimont is fitted with CCTV with audio for:

  • Security

  • Risk mitigation

  • Training and dispute resolution

By entering the premises, you consent to this surveillance. Footage is securely stored and accessible only to authorised personnel.

10. Storage and Security of Information

Your information is stored securely via:

  • Cloud-based systems with encryption

  • Access-controlled third-party platforms

  • Firewalls and password-protected environments

Despite our best efforts, online data transmission is never 100% secure. You acknowledge this risk when sharing data online.

11. Accessing or Correcting Your Information

To access or correct your personal information, please:

Requests may require identity verification. We will respond within 30 calendar days.

12. Retention and Destruction

We retain information only as long as legally or operationally necessary. When no longer required, we securely destroy or de-identify data in compliance with APP 11.

13. Overseas Disclosure

Some of our systems and providers may store your data overseas (e.g. USA, UK, EU). We take reasonable steps to ensure recipients uphold equivalent privacy protections or obtain your informed consent prior to transfer.

14. Complaints and Disputes

If you believe your privacy has been breached, contact:

📧 Email: hello@freemove.com.au
📍 Post: Privacy Officer, Freemove Pilates, 23 Bishop Street, Jolimont WA 6014
📞 Phone: 0492 984 400

We will respond within 14 business days. If unsatisfied, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
📞 1300 363 992 | 🌐 www.oaic.gov.au
📬 GPO Box 5218, Sydney NSW 2001

15. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted to www.freemove.com.au with a new effective date. Continued use of our services constitutes acceptance of the revised policy.